Privacy Policy

Last updated: July 5, 2026

Introduction

This Privacy Policy explains how the Abher platform collects, uses, and protects your personal data when you use our app or website. By using our services you agree to this policy.

Data We Collect

We collect the data you provide when creating an account (name, email, phone number, city), booking and trip data, communications with captains, and technical usage data (device type, error logs).

Payment Data

Payments are processed by a licensed payment provider (Moyasar). We never store card numbers on our servers; we keep only the transaction reference, status, and amount.

How We Use Your Data

We use your data to provide the booking service, connect guests with captains, process payments and refunds, send booking notifications, improve the service, and comply with regulatory requirements in Saudi Arabia.

Data Sharing

We share the minimum necessary data with the captain when a booking is confirmed (name and booking details), with the payment provider to complete transactions, and with government authorities when legally required. We never sell your data.

Data Protection

We use encryption in transit (TLS) and strict database access controls. Data is stored with a secure cloud provider and is accessible only to authorized personnel.

Your Rights

You may request access to, correction of, or deletion of your data and account at any time by contacting us. We will respond within a reasonable period in accordance with applicable regulations.

Contact

For any questions about this policy, contact us through the Contact page on the website or app.